Shipping Policy

NOTICE: Due to ongoing supply chain issues in the United States, we cannot guarantee transit times at the moment or ship dates.

 Pet's Choice Supply proudly offers fast shipping for all items at reasonable rates. We tend to ship orders within 1-3 business days (sometimes sooner, depending on the time the order was placed). Please review our shipping policy below to know what to expect when placing an order with Pet's Choice fully.

All shipping comes via FedEx or UPS Ground. For smaller items, USPS may be used.

If you need expedited shipping options, such as overnight or two-day air, don't hesitate to contact us at (888) 557-7387 or email us at contact@petschoicesupply.com for the current rates.

Order Confirmation

After placing an order, you should receive an order confirmation in your email confirming your order. From there, we notify our warehouse representatives about your order, and they begin packaging your items for transit! 

Shipping Confirmation and Shipment Time

All items come from within the United States. We have warehouses all over the United States that carry our various inventory of items. Most items ship within 1-2 business days unless otherwise noted. Some items can take longer to process (ex: custom Hale Pet Door Panels). Items such as grooming tubs can take several weeks to be delivered because many are made upon order. If an item takes longer than our normal processing time, it will be stated in the product description. Please reference the shipping tab on the specific product you are looking at for a more accurate estimate of how long shipping will take.

When the order is shipped, another email will be sent to you with a tracking number or information. Delivery of items generally comes within 1 to 5 business days once you receive the tracking number. 

For freight truck shipments, delivery generally takes three to seven business days from when your order is shipped. Once your freight shipment arrives at your local terminal, you will be contacted to make an appointment. 

Alaska & Hawaii

While Alaska and Hawaii shipping is not offered on our website, please get in touch with us at contact@petschoicesupply.com if you are interested in getting something shipped to Alaska or Hawaii. Shipping to either of these states will not be free and in some cases, impossible. 

LTL Freight Shipping Policy

LTL Freight (Less-Than-Truckload) ships larger items or oversized equipment. This requires a truck to deliver your order. The freight carrier contacts you once the order arrives at the distribution center, and they will help you set up an appointment for delivery. 

LTL Freight Curbside Delivery

For commercial addresses, our free LTL freight shipping option is curbside. This does not include a liftgate. Products requiring freight shipping can specify whether the item should be delivered to a residential, limited access, or commercial address. The shipping cost is already included if there is no option to select a shipping location.

We highly recommend adding the optional liftgate option for deliveries to locations without a forklift or loading dock.

Freight Delivery Location Details

As mentioned above, the freight delivery location options specify the delivery location. They include Commercial, Residential, Residential Business, or Limited Access.

Commercial Freight Delivery - Commercial freight delivery addresses are defined by freight carriers or zoned by local municipalities as commercial areas or zones. Think warehouses or business squares. Most commercial zones have tractor-trailer access and a loading dock area.

Residential Freight Delivery - Residential addresses, including homes, apartments, condominiums, etc., are used as a residence.

Residential Business Freight Delivery - Businesses that operate from a residential address.

Limited Access Freight Delivery - Limited Access areas are defined as locations where deliveries are restricted, limited, or far from a distribution center. Examples include farms, convention centers, schools, restricted areas like government buildings, etc. 

What is a Freight Liftgate?

A freight liftgate is a lift that is commonly found on the back of trucks that can lower freights to ground level. Freight carriers generally prevent drivers from helping unload heavy deliveries unless they can use a liftgate. We highly recommend this option for any delivery that does not have a loading dock area. Please note for long items, such as cage banks that are longer than 7 feet, that the liftgate will likely not be able to bring it down to ground level. In such cases, please have the manpower readily available to accept your delivery. 

International Shipping

Unfortunately, at this time, we do not accept international orders outside the United States.

Damaged Shipping

At the time of delivery, if you notice damage to the package, including rips or holes, please sign and accept the package but notate that on the form "Product Damaged." This would protect you if there were any damage to the product during delivery. If there is extreme damage to the packaging, we suggest you refuse the order and contact us immediately, and we can send you a new order.

Shipping Cancellation

You are allowed to cancel orders before they ship at no charge. Please contact us immediately if you would like to cancel an order at contact@petschoicesupply.com

Lost Packages

Pet's Choice Supply is not responsible for any lost packages, but we will try out best to resolve any issues. Please reach out to us at contact@petschoicesupply.com if you have any questions.